Returns & Refunds

 

Welcome to Gene Changer Wellness & Anti-Aging Clinic. We strive to ensure your satisfaction with our products. Please review our returns and refunds policy below:

Returns Eligibility

  • Unopened Boxes: Unopened boxes of peptides may be returned within 60 days of the order date for a full refund to the original method of payment.

  • Opened Boxes: Opened boxes of peptides may be returned within 30 days of the purchase date for an exchange or store credit only.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at returns@genechanger.com within the applicable return period (60 days for unopened boxes, 30 days for opened boxes). Please provide your order number and reason for the return.

  2. Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions on how to return the product.

  3. Packaging: Pack the product securely in its original packaging, if possible, and include any accessories or documentation that came with the product.

  4. Shipping: Ship the product back to us using a trackable shipping service. You are responsible for the cost of return shipping, except in cases where the return is due to our error.

Refund Process

  • Unopened Boxes: Once we receive your returned unopened boxes of peptides and verify their condition, we will process a refund to your original method of payment within 5-7 business days.

  • Opened Boxes: For opened boxes returned within the 30-day period, we will issue an exchange or store credit once the returned items are received and inspected.

Contact Us

If you have any questions about our returns and refunds policy, please contact our customer support team at returns@genechanger.com or call us at (917) 672-6529. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM (local time).

Important Notes

  • Products returned without prior authorization or outside the specified return period may not be accepted.
  • We recommend that you carefully package your return to prevent any damage during transit.
  • Gene Changer Wellness & Anti-Aging Clinic reserves the right to refuse returns or charge a restocking fee if the returned products are not in their original condition or do not meet our return policy guidelines.

Thank you for choosing Gene Changer Wellness & Anti-Aging Clinic. We appreciate your business and are here to assist you with your wellness journey.

Note: This returns and refunds policy is subject to change without prior notice. Please refer to our website or contact customer support for the most up-to-date information.